Service Supply Chain Manager

Almelo, The Netherlands
About this position:

Almelo, The Netherlands

About this position:

you like to work in a high-tech environment with a global footprint? Are you
influential and can you define a vision? Do you have strong analytical
Then we
have a great opportunity for you as our Service Supply Chain Manager.

In this role -which is new to the company- you will centralize global service logistics. You will provide our field service organization with the right (spare) parts, at a specific moment at the right location. Not a small challenge: Malvern Panalytical has customers in every corner of the world and uptime is critical. 

What are your responsibilities?
You will work together with the global supply chain manager and local supply chain managers providing spare parts. Your own team is to be defied by you. It is foreseen that global service logistics needs a planning function. How to arrange that is up to you to define.

Your main responsibilities include:
– Create a safe and organized working environment
– Define, implement, and monitor relevant goals and KPI’s
– Keep a healthy balance between inventory and
   service levels towards (internal) customers
– Organize IT systems (ERP and CRM) in the favor of service supply chain
– Organize a controlled and safe return flow for parts and complete systems
   (returns should be free from contamination)
– Keep the administrative burden of your internal customers to a minimum
– Continuous improvement and follow-up on improvement plans
– Signal development opportunities and tackle these adequately
– Provide input on strategic plans regarding the supply chain
– Deliver recurring and ad hoc reports
– Manage the highest escalation level when it comes to availability of service parts
– Be logistics sparring partner for field service managers (and organization)

What do you need to be successful in this role?
– An analytical mindset to create overview whilst keeping in touch with Operations
– BSc or MSc in a relevant field
– At least 6 years of relevant working experience, preferably in a capital goods environment
– Knowledge of multi-echelon (service) supply chains
– Familiar ERP systems and a strong affinity with IT
– A basic understanding of good warehouse management
– A decisive, stress resilient, and pragmatic attitude
– Expertise on planning and logistics
– Well established communicative skills
– Strong analytical skills
– Fluent in English

When you join?
• Your career will take off with a comprehensive introduction programme. We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training.
• We value entrepreneurship and commitment by offering real career possibilities.
• You become part of a growing company where you can shape the future of our work processes.

Please click APPLY NOW to submit your CV and cover letter.


Our Fields of Expertise

  • Research & Development
  • Customer Support
  • Sales & Marketing
  • Integrated Supply Chain
  • Staff (HR, Finance, Legal, IT)