Customer Support Engineer

Home-Based, Brazil
About this position:
Do you want to be a real business partner for our customers by offering value-added propositions? Are you looking for a position in which you can fully exploit your commercial, analytical and technical skills? Do you want to do this in an international and personal environment? Then this might be your chance to become a part of our innovative and enthusiastic Service Team.

 

In this role you will perform installations, repairs and maintenance of complex scientific and analytical instrumentation.

 

What are your responsibilities?

·        Repair and maintenance of complex scientific and analytical instrumentation

·        Perform installation of equipment from delivery to sign-off

·        Respond to customer by telephone within 4 hours to evaluate problem

·        Perform preventative maintenance per maintenance schedule

·        Inform appropriate personnel on all problems using ESCALATION procedure

·        Maintain manuals

·        Submit electronic paperwork timely and accurately

·        Maintain excellent communication with Regional Manager on all matters

·        Process parts return and repair in accordance with all policies and guidelines

·        Keep customers well informed on any open issues

·        Manage direct account responsibility with minimal supervision

·        Assist in different areas within the District

·        Repair and maintain analytical instrumentation with little or no supervision

·        Perform all the above duties in accordance with applicable ISO9000 directives and company policy

·        Ability to lift up to 50 lbs

·        80 % Travel (including Overnight Travel and some international travel)

 

What do you need to be successful in this role?

·        Experience with Service Max and Sales Force or another CRM system

·        Demonstrate knowledge of analytical systems for example X-ray fluorescence, X-ray diffraction, particle size and others.

·        Valid driver’s license

·        80% English Language

 

Great to have:

·        A higher degree in relatable field of study; Associate’s acceptable. Preferred backgrounds are in general Chemistry, Physics, Mechanical and/or Chemical Engineering.

·        3 – 5 years of hands on experience in a similar role

 

When you join:

·        Your career will take off with the ‘New Hire Training’. We continue to stimulate our employees in improving their skills, knowledge and performance by in-house, on-the-job training, and external trainings.

·        We value entrepreneurship and commitment by offering real career possibilities;

·        You become part of a growing company where you can shape the future of our work processes;

·        Excellent work life balance, Competitive benefits.

 

YES, I WANT THIS JOB!

 

Please click APPLY NOW to submit your CV and cover letter.

 

APPLY Now

Our Fields of Expertise

  • Research & Development
  • Customer Support
  • Sales & Marketing
  • Integrated Supply Chain
  • Staff (HR, Finance, Legal, IT)