Technical Author

Bristol, GB
Malvern, GB
About this position:

Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.

Job Title: Technical Author

Location: Malvern, UK (possibly Bristol, visits to Malvern as required) – some remote working

Are you able to write exemplary content for our scientific and technical audience? Are you looking for a position that gives you the opportunity to add real value to our customers’ experience? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of our global Product Documentation team!

We need a technical author who’s passionate about the profession. We want you to use your self-motivated and methodical approach to help us create concise and engaging customer-facing content. Working within the R&D group you’ll enjoy a unique opportunity to write about our diverse range of scientific products and solutions.

What are your responsibilities?

  • Writing and improving content on how to install, use and verify of our products

  • Creating digital and hardcopy outputs: documents, help, e-learning and user guides

  • Producing video, graphical and photographic supporting material

  • Working to the company writing style, for a global audience

  • Using existing authoring systems and exploring new tools

  • Maintaining content on our information sharing platforms

  • Regular collaboration with other teams, such as Customer Service

What do you need to be successful in this role?

  • Team spirit, meticulous attention to detail and an innate curiosity that drives improvement

  • A minimum 3-5 years’ experience as a software and/or hardware technical author

  • A relevant degree, ideally with a writing, analytical, or STEM focus

  • Proven technical ability with tools like Madcap Flare (+Git), MS Office, Adobe CC, Jira

  • Demonstrable knowledge of topic-based writing, single-sourcing and content reuse

  • Understanding of low-level coding such as HTML/XML/CSS

Great to have?

  • A passion for technical writing and an interest in continued learning

  • Experience of working within an Agile software development environment

  • Understanding of laboratory-based scientific instrumentation or software testing

  • Knowledge of e-learning tools such as Articulate 360

  • The ability to spot a typo at a thousand paces

When you join?

  • Your career will take off with a comprehensive induction programme. We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training.

  • We value entrepreneurship and commitment by offering real career possibilities.

  • You become part of a growing company where you can shape the future of our work processes.

  • Flexi-time (core hours 10.00am – 12.00pm and 2.00pm – 3.00pm) to help you to achieve a good work-life balance.

YES, I WANT THIS JOB!

Please click APPLY NOW to submit your CV and cover letter.

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Posted 17 Days Ago
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Job ID: 2755