Customer Service Engineer
About this position:
Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.
Who are we?
When you join us at Malvern Panalytical, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With customers playing important roles in today’s global discoveries, we continue to invest in R&D and give our people the resources and tools to create significant contributions to the world. Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.
Within our Customer Support Team Benelux, we are looking for a motivated Customer Service Engineer for supporting our X-ray instruments that are using our unique XRF and XRD technologies.
The position is Home Office based in The Netherlands and you collaborate with the Customer Services Manager Benelux. The work area will be The Netherlands.
What are your challenges:
You will join a dedicated Service Team that supports Customers that are using Malvern Panalytical instruments that are based on unique technologies like XRF and XRD. These Customers are producing the high-quality fundamental precious products of our world and heavily rely on our instrument performance.
You represent the Company in a positive professional manner in all dealing with our external – as internal Customers. You own your tasks and are committed to deliver the required end result and delight your Customer. Work is prioritized and completed in time with high quality, even under stressful situations.
Electronic knowledge and trouble shooting skills have been maintained to the latest standards, but you also feel comfortable with fine mechanical adjustments. Any improvements that you identify will be directly discussed with the equipment End Users.
Typical Service activities related to our X-ray instruments include:
Installation and Commissioning including related customer introduction
Regular preventive maintenance services
Provide remote technical support to our Customers
Satisfied Customer becoming Loyal Customers
Your work directly impacts and contributes to the overall Service Targets and Customer Satisfaction.
What do you need to be succesfull in this role?
Bachelor’s degree in Electronics
At least 5 years of experience in Technical Service
Excellent written and oral skills in Dutch and English
Outstanding troubleshooting skills, passionate about electromechanical, software and application issues
What we offer:
A multi-facetted and independent function in a high-tech environment.
Good primary & secondary benefits.
Open, informal culture.
When you join:
Your career will take off with a comprehensive introduction program. We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job and external training.
We value entrepreneurship and commitment by offering real career possibilities.
You become part of a growing company where you can shape the future of our work processes
YES, I want this job!
Please contact Claudia Janssen (firstname.lastname@example.org) if you would like more information about this position. Your CV and motivation letter can be submitted on our Career Site.
Malvern Panalytical. We’re big on small.