Customer Support

For our customers, Customer Support is an important face of the company. The Customer Support job family is comprised of all employees that participate in the research, engineering, and development of customer service solutions.

Malvern Panalytical equipment plays a key role in advanced industry and research applications, which makes maximum uptime and a short downtime essential. Malvern Panalytical therefore places high priority on customer support, with a network of service centers covering more countries than that of any other manufacturer. Working at customer support is very diverse. You get to travel to customers all over the world, and get the opportunity to test products in the field, and you are often in direct touch with our customers.

We have three main job families within the department:

Application engineers, who handle the performance optimization and integration;
Field service engineers who handle the maintenance of our systems at the customer site;
Customer support specialists who answers complex questions from their colleagues in the field, and develop, execute and continuously improve training courses for Field Service Engineers and Customers.

Do you want to learn more about our Customer Support department? Check out our current job openings!


6 Results

  • International Field Service Engineer

    Malvern, UK
    Are you confident with technology? Are you able to think on your feet? Are you looking for a position in which boredom never occurs? And...
  • Regional Customer Services Director, AMEC region

    Westborough, USA
    Do you want to be a real business partner for our customers by offering value-added propositions? Are you looking for a position in...
  • Field Service Engineer – Canada

    Field-Based Ontario Region, Canada
    Malvern Panalytical is a leading provider of scientific instrumentation for the measurement of elemental concentrations, crystallographic structure, molecular structure, remote sensing, rheology, particle...
  • Customer Support Engineer Austria

    Home-Based, Western Austria
    Do you enjoy travelling, solving complex technical problems and interacting with customers in various environments? Do you want to do this in an...
  • Senior Commercial Lean Six Sigma Manager

    UK Home-Based
    We are looking for two Senior Commercial Lean Six Sigma Managers. As part of Malvern Panalytical’s Commercial Excellence Team, you will work with...
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